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Terms & Conditions

General

This website is operated by Hidden Purls® (also referred to herein as "we," "us" or "our"). Your use of our website ("website" or "site") is subject to the following terms and conditions of use ("terms"). These terms incorporate by reference all store policies detailed on our website, including, but not limited to, those relating to shipping and returns and customer privacy as well as those specified in our FAQ. Your use of our website constitutes your unconditional agreement to be bound by these terms. If you do not agree to be bound by these terms, you may not access or otherwise use our website. 

We reserve the right, in our sole discretion, to modify, update, add to, discontinue, remove, revise and/or otherwise change any portion of these terms, in whole or in part, at any time. If you provide information to us or access or use our website in any way after these terms have been changed, you will be deemed to have read, understood and unconditionally consented to and agreed to all such changes. The most current version of these terms will be available on our website on this page and will supersede all previous versions of these terms. Please read these terms regularly.

Products

Colors

We make every effort to display as accurately as possible the colors and images of the products in our store. We cannot guarantee that your computer monitor's display of any color will be accurate. Moreover, many of the yarns that we carry are hand-dyed in small batches. No two "dye lots" are the same and it is normal for there to be some variation even within the same batch. As such, each skein is truly one-of-a-kind. Nonetheless, we do our best to fulfill orders of hand-dyed yarn with closely matching skeins. With respect to commercially-dyed skeins, we endeavor to fulfill orders with skeins from the same dye lot. However, we cannot guarantee that any skeins ordered, including those from the same dye lot, will match perfectly.

Descriptions

We make every effort to describe our products as accurately as possible. However, the material on our website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. 

Prices

Prices for our products are subject to change without notice. 

Errors, Inaccuracies or Omissions

There may be information on our website that contains typographical errors, inaccuracies or omissions that relate to product descriptions, pricing, promotions or availability. We reserve the right to correct any errors, inaccuracies or omissions, to change or update information as needed or to cancel orders if any information on our site is inaccurate at any time without prior notice (including after you have submitted your order).

Returns

We accept returns pursuant to our return policy, which we fully incorporate by reference into these terms.

Transactions

Payment Methods

We accept payments from American Express, Discover, MasterCard, Visa and PayPal.

Limitation or Cancellation

We reserve the right to refuse any order placed with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail address and/or telephone number provided at the time the order was made.

Coupon Codes

We may offer coupon codes in connection with various promotions. Please note that a coupon code must be applied to your order at checkout or it is not valid for use. We will not apply a coupon code to your order retroactively (i.e., after your order has been processed). Please also note that a coupon code may be discontinued at any time at our discretion and without notice, unless an expiration date has been provided in connection with the code.

Gem Rewards Club

The following terms and conditions govern operation of our Gem Rewards Club: (a) you must create a store account in order to participate in our rewards club; (b) you must be logged in to your account when placing an order; (c) points are not earned on shipping fees or taxes; (d) redeemed points cannot be used to offset shipping fees or taxes; (e) points for purchases are credited to your account upon completion of your order; (f) points for referrals are credited to your account once the referred customer makes a first-time purchase using your unique referral link; (g) if an order is canceled or returned, we deduct points accordingly; (h) points are not transferrable to other customer accounts; (i) points from multiple accounts cannot be combined; (j) points are nonrefundable and cannot be redeemed for cash or applied to prior purchases; (k) only one reward may be applied per order; (l) a reward cannot be combined with any other discount code; (m) a remaining balance on a redeemed reward cannot be carried forward to a future transaction; (n) unused points expire after one year of account inactivity; and (o) we reserve the right to modify, suspend or terminate our rewards club at any time.

Intellectual Property

Everything that you see on or otherwise receive from this website (the "contents") is copyright or other intellectual property owned or licensed by Knituals, LLC d/b/a Hidden Purls®. The contents include any original images, illustrations, designs, icons, photographs (all yarn photography), logos, text, the website as a whole and any other materials on the website. Nothing herein transfers to you any right, title or interest in any of the contents, including any intellectual property or content of third parties. Moreover, Hidden Purls® is a registered service mark of Knituals, LLC. Neither our name nor our domain address may be used in connection with any product or service that is not Hidden Purls® or in any manner that is likely to cause confusion among customers or that disparages or discredits Hidden Purls®.

Prohibited Uses

In addition to other prohibitions set forth in our terms, you are prohibited from using our website: (a) to violate any international, federal or state laws, rules, regulations or local ordinances; (b) to submit false or misleading information; (c) to collect or track the personal information of others; (d) to interfere with or circumvent the security features of our website; (e) to upload or transmit viruses of any sort or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of our website; (f) to spam, phish, spider, crawl or scrape; or (g) for any unlawful, immoral or obscene purpose. We reserve the right to terminate your use of our website for engaging in any of these prohibited uses.

Disclaimers and Limitation of Liability

Our website and the products sold through it are provided on an "as is," "as available" basis. Although all products are sold in brand new condition as received from the manufacturer or distributor, we disclaim, to the extent permitted by applicable law, all warranties of any kind, whether express or implied, including, but not limited to, the warranties of merchantability or fitness for a particular purpose. We do not adopt any warranty of any manufacturer or distributor of products sold through our site. 

We also do not guarantee that your use of our website will be uninterrupted, timely or error-free. You agree that from time to time we may remove the website for indefinite periods of time or cancel any feature or our service entirely at any time without notice to you. You expressly agree that your use of, or inability to use, our site is at your sole risk.

In no case shall Hidden Purls® or our affiliates or agents be liable for any injury, loss, claim or any direct, indirect, incidental, punitive, special or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of our website or any products procured using our website, or for any other claim related in any way to your use of our website or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of our website or any content (or product) posted, transmitted or otherwise made available via our website, even if advised of their possibility.

If you are dissatisfied with our website, any of our products, or any of these terms, we would like to hear from you. However, your sole and exclusive legal remedy is to stop using our site.

Third-Party Links

Links on our website may direct you to third-party websites. We do not warrant and will not have any liability or responsibility for any linked third-party website. We are not liable for any harm or damages related to your use of goods, services, resources or content in connection with any third-party website. Please review carefully the third-party site’s policies and practices and make sure that you understand them before you engage in any transaction. Complaints, claims, concerns or questions regarding third-party products should be directed to the third party involved.

Indemnification

You agree to indemnify, defend and hold harmless Hidden Purls® and our affiliates from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these terms or your violation of any law or right of a third party.

Governing Law

Hidden Purls® controls and operates this website from our location in the Commonwealth of Virginia. These terms shall be construed according to Virginia law, without regard to conflicts of laws. Any dispute arising under or relating to these terms, our website, the contents herein or products purchased using this website, shall be resolved exclusively by the state and federal courts located in the Commonwealth of Virginia. Your use of our website constitutes your consent to the jurisdiction and venue of said courts with respect to any such dispute.

No Waiver

Our failure to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision.

Entire Agreement

These terms, which incorporate all policies and operating rules posted on our website, constitute the entire agreement and understanding between you and us and govern your use of our site, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the terms).

Severability

In the event that any part of any provision of these terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms, such determination shall not affect the validity and enforceability of any other remaining provisions.

Termination

Your failure to comply with these terms automatically revokes your authorization to use our website and terminates any and all rights granted to you under these terms. The restrictions, disclaimers and liability limitations in these terms shall continue to apply.

Questions

Please contact us if you have any questions about these terms.