FREE SHIPPING ON US ORDERS OVER $99

Shipping & Returns

Shipping

United States

US orders ship via the United States Postal Service ("USPS") by the next business day (excluding postal holidays and weekends). We offer free shipping on US orders over $99 (inclusive of discounts and exclusive of shipping and taxes). For all other US orders, we charge USPS-calculated rates based on mail class selected, package weight and destination. You may use the shipping calculator in your shopping bag to preview available rates for your bag's contents. For orders shipping to a Virginia address, please note that we also collect a 5.3% sales tax at checkout.

Orders normally are in transit 1-5 business days, depending on mail class selected and destination. Once your order ships, we will send you a shipment confirmation email with a link to your tracking number, which you can use to follow your package's progress on USPS.com. For more details, check our Shipping FAQ.

International

International orders ship via USPS by the next business day (excluding postal holidays and weekends). We charge USPS-calculated rates based on mail class selected, package weight and destination. You may use the shipping calculator in your shopping bag to preview available rates for your bag's contents. Please note that duties and taxes may apply to orders shipped outside of the US. We have no control over taxes and duties assessed by customs or the carrier. The declared value of a package will be based on the subtotal of items ordered (inclusive of discounts and exclusive of shipping) in accordance with US law.

Orders normally are in transit 1-3 weeks, depending on mail class selected and destination. Once your order ships, we will send you a shipment confirmation email with a link to your tracking number, which you can use to follow your package's progress on USPS.com. Please note, however, that tracking activity usually ceases once a package leaves the US. For more details, check our Shipping FAQ.

Returns

We hope that you love our products, but if you are not satisfied, we accept returns on full-priced yarn within 30 days of purchase, provided the yarn is in new, unused and resalable condition with original label affixed. We do not accept returns on discounted yarn or yarn that is missing its original label, that has been wound, that has picked up debris or odors of any sort or that is otherwise unfit for resale. We also do not accept returns on books, patterns, needles, hooks or notions. Ineligible items will not qualify for any type of refund, exchange or credit. Please contact us to initiate the return process for eligible yarn.

Please allow up to 5 business days from receipt of your return package for us to process your refund, which will be issued in the original form of payment. Refunds will be for the amount paid minus applicable shipping costs. If your order received free shipping, we will deduct shipping from your refund if the remaining items in your order, if any, would not have qualified for free shipping. We absorb shipping costs in connection with a return only if an order was filled incorrectly. The items reflected on your order page upon checkout and in our confirmation email sent to you thereafter will be the determinative sources for assessing whether we correctly filled your order.

On all return packages, we strongly suggest that you purchase tracking and insurance. We are unable to permit any type of refund, exchange or credit if we do not receive returned yarn in its original condition.